Our Approach
Rescue → Relief → Repatriation → Rehabilitation. Four pillars, and a seven-step process that every case follows.
Our Four-Pillar Approach
From distress to independence
RESCUE
Identify. Respond. Connect.
Finding workers in distress and connecting them to appropriate immediate support.
RELIEF
Protect. Support. Stabilise.
Helping address immediate humanitarian, legal, medical and documentation needs.
REPATRIATION
Return Safely. Return with Dignity.
Facilitating appropriate coordination for a safe return to India.
REHABILITATION
Recover. Rebuild. Restart.
Supporting returnees towards employment, livelihood and reintegration.
Rescue → Relief → Repatriation → Rehabilitation
How We Respond to a Case
Seven steps
These are not stages we describe and then abandon. Each one is a recorded state that a case actually moves through, so anyone can see where a case stands at any time.
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RECEIVE
A case may come through a worker, family member, volunteer, community member or partner organisation.
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ASSESS
We gather relevant information and understand the urgency and nature of the situation.
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VERIFY
Where possible, information is verified through available documentation, direct communication and appropriate sources.
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COORDINATE
We connect with relevant authorities, Indian Missions, legal professionals, local organisations and other appropriate stakeholders.
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ASSIST
Appropriate assistance is facilitated according to the circumstances and available resources.
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REPATRIATE
Where returning to India is appropriate, we facilitate coordination towards safe repatriation.
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REHABILITATE
After return, eligible workers may be connected with employment, skill development, livelihood and other rehabilitation opportunities.
Urgency
How we prioritise
When a case arrives, its urgency is set from what is reported — not from what the person filling the form selects. Somebody in the middle of a crisis should not have to judge how serious their own situation is compared with anyone else’s.
| Level | Situations | Target first response |
|---|---|---|
| Critical | Life at risk, detention, trafficking, medical emergency, no food or shelter | Immediately |
| High | Documents withheld, abandonment, abuse, imminent deportation | Same day |
| Medium | Unpaid wages, contract dispute, visa problems | Within 48 hours |
| Low | Information request, pre-departure query, rehabilitation enquiry | Within 5 working days |
Please read
Our team is currently available Mon – Sat, 10:00 am – 5:00 pm IST. A case submitted outside these hours is recorded immediately and picked up when the team is next available.
If there is an immediate danger to life, contact local emergency services where the worker is, and the nearest Indian Embassy or Consulate, without waiting for us.
Important Notice
Videsh Mitra is a humanitarian support initiative and does not have governmental, diplomatic, police, immigration or judicial authority. Submission of a case does not guarantee rescue, financial assistance, repatriation or any particular outcome. Each case is assessed individually, and assistance depends on the circumstances, applicable laws, cooperation of relevant authorities and available resources.